Customer help

    If taking to a real-life human is more your thing, you can reach our Customer Happiness Team Via email.
    wepik-photo-mode-2022726-9506
    12

    FAQs

    Ordering
    Shipping, Returns & Exchanges
    Sustainability
    What size should i buy?

    If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
    Can I cancel my order?
    We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

    Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
    What if i want to speak someone?
    We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
    What is the shipping policy?
    Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
    Do you ship overseas?
    Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
    How do you choose what materials to use?
    Each piece we create is the product of years of designing, sourcing, and producing with the highest-quality materials and with like-minded production partners. We thoroughly research and vet our raw materials to make sure they meet our standards, are good for you and better for the environment. In addition to thinking about the impact on people and the environment, we consider factors like availability, preferred fiber content, water and energy input, and GHG emissions. 
    Where are your products made?
    We like our fabric quality like we like our sleep quality: premium. We source and manufacture our apparel all over the world depending on where we can find the highest quality fabrics and excellent factories that can produce garments to the standards our customers expect.
    What are you doing to be more sustainable?
    We are on a journey of progress and as we continue to grow and evolve as a business, we are committed to sharing with you, the actions being taken towards positive change to care for the planet and its people.

    To us, being sustainable is about responsible and ethical choices and doing our best to do what’s right for our employees, workers, our customers, and the world around us.